Terms of delivery and returns

General

WellO2 is designed and developed in Finland (by WellO2 Oy)

WellO2 Oy operates in accordance with the Fair Play Rules of the Data and Marketing Association of Finland and the Rules for E-Commerce and the laws on consumer trade.

Payment Methods: PayPal
Delivery services provided by International Air Courier (DHL)
Countries of delivery: Australia & New Zealand
Purchase receipt of invoice copy must be kept for the liability of defects
There is the right to return the product within 30 days if it is unused and the seal on the packaging is intact

Orders to Australia & New Zealand

All orders for Australia will be shipped with International Air Courier Service (DHL) from WellO2’s logistic partner in the EU. Shipping time varies from 3-7 business days.

You will always receive a tracking number with your order update confirmation email.

Tracking via DHL website, https://www.dhl.com/au-en/home/tracking.html

Force majeure

WellO Oy is not responsible in case the delivery of an order is hindered, complicated, or delayed for reasons outside the influence of WellO2 Oy, such as war, natural disasters, extreme weather conditions, export or import bans, a decision by a public authority, disruptions of public transport or energy distribution, labour disputes, or other similar activities that hamper or prevent the operations of WellO2 OY

Prices

The prices listed include local taxes (if applicable). The shopping cart always indicates the delivery costs. The product information for all products is displayed on our website and, if necessary, additional information is available via e-mail.

We reserve the right to adjust the prices in cases of manifest price errors. A manifest price error refers to a situation in which it is obvious that the price of a product is far too low as a result of an error. For example, a price error may be such that the price of a $400 product is shown as $4 due to technical or human error. In the event of such a case, we always contact the customer first. We always try to correct any technical or human errors as soon as possible.

Delivery cost of the order

Delivery costs are displayed in the shopping cart and at checkout.
For orders over $300 – there is FREE International Air courier with DHL
If any local import charges, duties, taxes and fees are applied by local customs – they are payable by the customer. Please check with your customs import rules

Payment of order

The payment intermediation of the online store is carried out by the selected payment provider and will be displayed as Payment to “WellO2 Oy” All orders must be prepaid and cleared

Confirmation of order

Our shop will send you an automatic email confirming the order when the order has been successfully made. Depending on your email, the order confirmation may be filtered into the Junk or SPAM folder.

Delivery

We always process and pack your order as quickly as possible. We aim to prepare and despatch your International Order within 12 working hours – you will receive a tracking number. Please allow international courier to take 4-10 working days, especially during the pandemic impacts of international transportation. You can always track your order via http://www.dhl.com.au/en/express/tracking.html

Receiving a delivery

When the delivery arrives, carefully check the contents of the delivery by opening the outer package. If there is an error with the package, please contact our customer service. Keep the package and the included packaging papers until the matter is resolved.

Lost deliveries

It is possible to track deliveries using the delivery ID from the tracking code.

Damaged packages

If you can see that it has been clearly damaged during transport (e.g. leakage or the package is broken), you must not redeem it upon delivery. If damage is detected when picking up the delivery or some or all of the products are damaged during transport, please contact customer service to address this

If the product appears to be defective, read these instructions first. Sometimes it may only be a temporary problem. If they do not help, please contact our customer service.

Check that the product is properly assembled and that you have properly plugged in the device. Please read the operating instructions carefully, as they provide all the instructions needed for using the device.

You can also visit www.wello2.com.au website for proper product assembly and use. Only connect the device to grounded outlets.

Personal products cannot be exchanged or returned due to hygiene reasons. We will of course replace defective products with new ones. If a product has been broken in transport, please contact hello@wello2.com.au.

Returns & Refund Policy

If you wish to return the products or parts of the products you have ordered, please first always contact us by e-mail (hello@wello2.com.au).

When you receive an order, first check that the package contains the items and pieces mentioned on the included receipt. Do not start to use the products until you have checked your order! If the delivery contains incorrect or additional products, do not open or use them. Report any deviations to us immediately. We cannot refund the price of non-returnable products. The price of the returned products will be refunded after processing. We process returns once a week.

Unopened and unused products have a 30-day right to return, in accordance with the Consumer Protection Act, from the time of receipt. Because of the nature of the products (hygiene product), the right to return is not available for products opened or otherwise unsellable or used. You can return a product if unused and unopened and well packed in its original package. Please attach a copy of the receipt/delivery and the attached return form filled in.

Please contact us via email hello@wello2.com.au and explain your return reason and please ask for a Return Authorization Code (RAC)
Pack all the items you wish to return – ideally in the original parcel provided.
Properly filled form helps us to process your refund faster.
Attach the prepaid return label to your parcel. The label contains the return address and tracking number and issued RAC code
Return your parcel to the most convenient Australia Post Office
After checking the products, we will refund the money back to the same payment account. Returns are processed once a week.

If the customer does not collect the delivery on time, or if the customer has entered their address information incorrectly or incompletely and the package is returned to us, we will charge the costs for the return and for resending the delivery. If the customer cancels the returned order, we will deduct the receiving and delivery costs from the amount refunded.

Liability issues

Please read the instructions for use carefully, and if you have any of the contraindications mentioned in the operating instructions or if you are unsure of your health, we advise you to consult a doctor before using the device. We will not be liable for any damages caused by misuse of the products. When you purchase the product, responsibility for the correct use and suitability of the product is transferred to you.

The appearance of the products may change and may be different from what is on our website. However, it does not affect the functionality of the product. We will always contact you in advance if the product information has changed.